Shipping policy
Shipping Policy
Order Processing Time
We strive to fulfill every order on the same day it is placed, provided the order is submitted before 2:00 PM EST. Orders placed after 2:00 PM EST will be processed the following business day. Please note that our fulfillment days are Monday through Friday, excluding public holidays.
Shipping Timeframes
Once your order has been dispatched, delivery times will vary depending on your selected shipping method and destination:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 1–3 business days
Please note: delivery times are estimates and may vary due to factors outside of our control (e.g., weather delays, carrier disruptions, customs delays).
Shipping Carriers
We partner with trusted shipping providers such as Canada Post, UPS, FedEx, and DHL to ensure reliable and timely deliveries.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment in real-time.
Shipping Costs
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. We occasionally offer free shipping promotions — keep an eye out for these during special campaigns!
Free Canada/USA shipping over $49.
Free International shipping over $100.
FREE SHIPPING & FREE PRODUCT PROMO
You will receive free shipping with the purchase of any 2 items from ARA Personals website to be delivered to Canada or the US. Applied automatically at checkout. You can stack this with our 3+1 Free Product promotion. The fourth item added to any cart will be for free! Applied automatically at checkout.
Gift cards & 50 packs of lubricant are excluded from this promo.
International Shipping & Duties
We offer international shipping to many countries. Please note that international orders may be subject to customs fees, import duties, and taxes as determined by your country’s regulations. These charges are the responsibility of the recipient.
*NEW* Due to recent changes in trade agreements and tariff regulations, the previous de minimis exemptions are no longer in effect as of August 31, 2025. Customers in the United States, who previously benefited from duty-free shipping on Canadian orders, are now subject to applicable duties, taxes, and brokerage fees. These charges are the responsibility of the recipient. We recommend reviewing your local import regulations prior to placing an international order.
Delivery Issues & Delays
If your order is delayed beyond the expected timeframe or shows as delivered but cannot be found, please contact our customer support team at info@arapersonals.com. We’ll work with our shipping partners to resolve the issue as quickly as possible.
Incorrect Shipping Information
Please double-check your shipping information before placing your order. We are not responsible for delays or losses resulting from incorrect or incomplete addresses.
Questions?
If you have any questions about our shipping policy, please reach out to our team at info@arapersonals.com. We're here to help!
